Return & Refund Policy

Last updated: September 20, 2026

At solab.store, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please review our return and refund policy below.

1. Returns

We accept eligible returns within 30 days of delivery.

To be eligible for a return, the item must:

• Be unused and in its original condition

• Be in the original packaging, where applicable

• Include all original accessories and components

• Not be damaged due to misuse, negligence, or improper handling

Certain products may not be eligible for return due to their nature or applicable laws.

2. How to Request a Return

To request a return, please contact us through the contact information provided on solab.store.

Please include:

• Your order number

• Your name

• The item you would like to return

• The reason for the return

• Photos of the product, if the item is damaged or defective

Please wait for return instructions before sending an item back.

3. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

We may request photographs or other information to help us investigate the issue.

If we determine that the item is defective, damaged during delivery, or incorrectly sent, we may offer a replacement, exchange, or refund, as appropriate.

4. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow additional time for your payment provider or bank to process the refund after it has been issued.

5. Return Shipping Costs

Unless the item is defective, damaged, or incorrectly sent, the customer is responsible for the cost of returning an item.

If the return is due to an error on our part or a defective product, we may cover the applicable return shipping costs.

6. Non-Returnable Items

Certain items may not be eligible for return, including products that:

• Have been used or damaged after delivery

• Cannot be resold for hygiene or safety reasons

• Are personalized or made specifically for the customer

• Are otherwise identified as non-returnable on the product page

Where required by applicable law, statutory consumer rights remain unaffected.

7. Exchanges

If you would like to exchange an item, please contact us before sending it back.

Depending on product availability, we may offer an exchange or require the original item to be returned and a new order to be placed.

8. Refund Delays

If you have been notified that your refund has been issued but have not received it, first check with your bank or payment provider.

If you still have not received your refund after the applicable processing period, please contact us.

9. Incorrect or Incomplete Shipping Information

If an order is returned to us because an incorrect or incomplete shipping address was provided, please contact us.

Additional shipping costs may apply if the order needs to be shipped again.

10. Changes to This Policy

We may update this Return & Refund Policy from time to time.

Any changes will be posted on this page with an updated "Last updated" date.

11. Contact Us

If you have questions about returns or refunds, please contact us through the contact information provided on solab.store.

Thank you for shopping with solab.store.